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10 Jun 2021

Full-Time Accountability Assistant (Adamawa)

Save the Children – Posted by dailyjobsnigeria Nigeria

Job Description

JOB TITLE: Accountability Assistant

TEAM: Monitoring Evaluation Accountability and Learning


REPORTS TO: Accountability Officer



POST TYPE: National

CHILD SAFEGUARDING: Level 3- The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.

ROLE PURPOSE: To be responsible for working with programme staffs and beneficiaries in managing complaints and feedback in the field as well as maintaining the integrity of information received. This role will also involve management of CRM database by ensuring proper documentation and aggregation of CRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints issues to feedback to the program team during monthly and quarterly meetings/reports.


Reports to: Accountability Officer

Staff directly reporting to this post: NIL


Objective 1: CRM Development, Support, Logistics and Coordination

Ensure a proper filing system for all the complaints and feedback received through the helplines.

Support in sensitizing community members on the available complaint mechanisms and how to use them.

Support with Monthly data validation

Support in aggregating CRM data from the field to a summary CRM database

Support in identifying complaint and other feedback trends which indicate where the Programs can improve.

Support in providing ad hoc reports as requested concerning complaints and other Beneficiary feedback.

Receive and respond to beneficiary complaints under the direction and supervision of Accountability Officer

Support in following up on complaints and feedback internal referrals with appropriate offices and sectors and respond to raised pending issues.

Objective 2: Routine Monitoring and Evaluation

Support on-going monitoring and evaluation (M&E) of projects in reporting routine monitoring data against performance monitoring plans and frameworks

support field teams to collect information on potential case studies and success stories

Other duties as directed.

SKILLS AND BEHAVIOURS (our Values in Practice)


accuracy and timeliness in all areas of responsibility

high level of accuracy in work, and ability to analyse complex sets of relationships and situations

holds self and others accountable


creating best-in-class EA function

future-orientated, thinks pro-actively


working effectively with stakeholders to achieve common goals

excellent communication and interpersonal skills

builds and maintains effective relationships, with their team, colleagues, members and external partners

approachable, good listener, easy to talk to


designing more effective admin and data management systems

willing to take disciplined risks


Honest, encourages openness and transparency, demonstrates highest levels of integrity


Administrative & General Skills

Education and Experience:

Bachelor’s degree in a relevant discipline (health sciences, social sciences, development studies or other)

Must have completed NYSC

1year experience working in a related position in particular Humanitarian experience.

Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standard, Data Quality Assurance (DQA) is an asset

Knowledge and Skills:

Skills and experience conducting data verification, analysis, reporting and monitoring

Good interviewing skills

Experience managing a CRM process is an advantage

Ability to lead on detailed logistical tasks such as those required for fieldwork or when organizing events

Excellent skills in oral and written communications

Good interpersonal skills, ability to work in a multi-cultural team environment

Strong quantitative and qualitative analysis skills are an advantage

Strong organizational, planning and prioritization skills

Competent and experienced in general office administration, coordination and logistics

Excellent IT skills

Fluency in Kanuri, Hausa, and English language

Good writing, editing and presentation skills

Save the Children

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Job Categories: administration-jobs. Job Types: Full-Time.


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