Full-Time Agency Banking Field Support Officers(x10)
Our client is a key player in the fintech space and they are looking to hire an Agency Banking Field Support Officers in these locations: Lagos, Abuja, Kaduna, Oyo, Port Harcourt and Anambra.
- Identify and onboard terminal agents.
- Ensure optimal performance of all agents activated.
- Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
- Ensure optimal utilization of POS terminals and mobile app.
- Conduct periodic training for agents to keep them abreast of the Bank’s pricing model, product features, new initiatives and other activities in agency banking business.
- Ensure prompt completion of account opening/onboarding process.
- Prompt resolution of issues and complaints by POS Agents
- Manage Agents activities and intensity in line with set targets.
- Ensure consistent visits to Agent location to monitor transactions as well as Agent overall welfare.
- Periodic visit to Agent location to ensure proper management and use of Bank’s POS terminals deployed to Agents.
- HND or B.Sc in any discipline
- A minimum of 3-6 months experience in similar role
- Excellent communication and interpersonal skills.
- Good organizational and I.T. skills.
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