Afcon Recruit

  • Lagos


  • Permanent

  • Full-time
Job Description:

The Sales Operations Manager is responsible for the processes, tools, and technologies that support the Sales and Marketing teams of a company. These tools are often collectively referred to as Customer Relationship Management (CRM). As a Sales Operations Manager, your duties will range from providing guidance about market trends, to developing resources and tracking long term sales data for individual stores, as well as the entire domestic chain of stores.​

Requirements

  • Preferably from a similar industry – catering/industrial cooking and refrigeration background.
  • Very systems orientated and administratively strong!
  • Will have a portfolio of Key Accounts he/she would manage and new business/customer-base growth would be expected to track long term sales data
  • Implement new technologies as needed to support marketing and sales teams
  • Serve as a liaison between teams and upper management
  • Follow ethical practices with consumer and customer data
  • Assist marketing teams in determining customer outreach methods
  • Monitor and assist with customer retention
  • Train staff on new technology and software
  • Maintaining and increasing sales of your company’s products
  • Reaching the targets and goals set for your area
  • Establishing, maintaining and expanding your customer base
  • Servicing the needs of your existing customers
  • Increasing business opportunities through various routes to market
  • Setting sales targets for individual reps and your team as a whole
  • Recruiting and training sales staff
  • Allocating areas to sales representatives
  • Developing sales strategies and setting targets
  • Monitoring your team’s performance and motivating them to reach targets
  • Compiling and analyzing sales figures
  • Possibly dealing with some major customer accounts yourself
  • Collecting customer feedback and market research
  • Reporting to senior managers
  • Keeping up to date with products and competitors

SKILLS

  • Strong analytical skills
  • Ability to perform advanced computing functions
  • Familiarity with databases and sales software
  • Familiarity with Microsoft Office including Access and Excel
  • Strong communication skills
  • Three + years in a Managerial position with increasing responsibility
  • Ability to problem solve
  • Ability to work well in groups
  • Ability to multitask
  • Ability to organize and coordinate the activities of information technology staff to meet company goals or client requirements
  • Proficient in operating and managing system databases and network
  • Technical service managers should be skilled in conducting analysis to identify and resolve technical and procedural problem
  • Excellent sales and negotiation skills
  • Good business sense
  • The ability to motivate and lead a team
  • Initiative and enthusiasm
  • Excellent communication and ‘people skills’
  • Good planning and organizational skills
  • The ability to work calmly under pressure
  • Good IT, budget and report writing skills
  • A full driving license
  • Foreign language skills are increasingly useful

KNOWLEDGE

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Afcon Recruit

  • View & Apply