eRecruiter Nigeria

  • Ikeja, Lagos State


  • Permanent

  • Full-time
Job Description:

Our client is one of the leading multinational telecommunication companies with their headquarter in Lagos, Nigeria and they are looking to hire a Billing Engineer who has skills in Operations , Automation and Telecom Billing Domain.

Responsibilities

  • Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
  • Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
  • Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
  • Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
  • Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
  • Analysis of Events / Renewals/ Service/System in error, provide work around solutions
  • Overall knowledge of the E2Eapplication, systems & solution for their application suite.
  • Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
  • Accountable for meeting & improving SLA & KPIs for their application suite.
  • Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
  • Support on work allocation (shifts, rotas)
  • Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
  • Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)

Skills and Qualifications

  • Must have a tertiary degree
  • minimum 4-6 Years of experience in Telecom Billing and Strong in handling backend systems.
  • Must be conversant with IT Software – Application Programming, Operations & Maintenance
  • Strong communication, including writing, speaking and active listening
  • A result driven self-starter with great communication and collaboration skills – we put a lot of emphasis on being team players
  • Passion to learn and to teach/mentor others

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