Proten International Limited

  • Ikeja, Lagos State


  • Permanent

  • Full-time

Company Description

A leading Telecommunication / Internet Service provider

Job Description

  • Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
  • Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS, and Reporting.
  • Provide support to the Customer Operations team, Internal Users, Revenue Assurance, and Business needs .
  • Analysis of Events / Renewals/ Service/System in error, provide workaround solutions.
  • Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
  • Accountable for meeting & improving SLA & KPIs for their application suite.
  • Responsible for driving down the incidents, problems, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
  • Support on work allocation (shifts, rotas)

Qualifications

Minimum 3-5 Years of experience in Telecom Billing and Strong in handling backend systems. * Technical Expertise & Hands-on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing

  • Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
  • Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
  • Overall knowledge of the E2Eapplication, systems & solutions for their application suite.

Additional Information

Functional Area: IT Software – Application Programming, Operations & Maintenance

Role Category: Operations, Automation, Telecom Billing Domain

Proten International Limited