FORTUNEDGE SYSTEMS

  • Lagos, Lagos State


  • Permanent

  • Full-time

Company description FORTUNEDGE SYSTEMS is a Premium, established and trusted provider of information security and infrastructure solutions across Nigeria with…

Job Ad & Profile Description

Position : Call Centre Agent

We are looking for Call Centre Agents.

Duties:

  • Interview clients during telephone calls to obtain information useful in providing effective solutions
  • Achieve sales objectives by making telesales and utilizing upselling opportunities
  • Handle customers’ orders and process credit card payments for transactions
  • Proffer advice and recommendations concerning company products and services
  • Manage inbound calls to ensure effective and timely resolution of customer issues
  • Place outbound calls to verify customer satisfaction and to telemarket company products/services
  • Ensure compliance with set standards of customer service when conversing with clients
  • Assist customers in resolving issues with purchased products or services
  • Create and update customer profile/accounts to allow for easy resolution of customer problems

Required profile for job ad : Call Centre Agent

  • Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.
  • Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.
  • An ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers and also switch channels frequently – from the phone to email, for example.

Other skills that make up a good Call Centre Agent include problem-solving, collaboration, patience, tech-savviness and the ability to socialize well.

Minimum of HND in any reputation institution

Job criteria for job ad : Call Centre Agent Job category :

HR, training

IT, new technologies

Marketing, communication

Industries :

Call centers, hotlines

IT, software engineering, Internet

Secretarial work

Services other

Employment type :

Permanent contract

Region :

Nigeria Job

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