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31 Mar 2021

Full-Time Contact center agent in a Bank Sector

dailyjobsnigeria Nigeria

Job Description

Job Title: Contact center agent

Job Location: Lagos

Industry: Banking

Summary:

We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers as well as able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities:

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Requirements:

  • BSc/HND. in any discipline.
  • 28 years old and below.
  • Excellent spoken English with impressive interpersonal skills.

Method of Application:

Qualified and interested persons should apply through the link:

Closing Date: January 18th, 2021

Xceljobs

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Job Categories: banking-finance. Job Types: Full-Time.

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