11 Sep 2021

Full-Time Customer Care Assistant

The Place – Posted by dailyjobsnigeria Lagos, Lagos State

Job Description

Company Description

The Place – We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitable player in the QSR sector of the Hospitality industry in Nigeria with great prospects and staff strength of over 1000 employees. Currently, our operations span across 17 locations in Lagos and Abuja, Nigeria, with rapid expansion plans to penetrate more locations in the short to medium term.

Job Description

Job Responsibilities:

  • Handling enquiries/ issues from customers over the phone
  • Daily compilations of shift and CCTV reports across all outlets
  • Daily compilations of customer feedback (hard & electronic copy) across all outlets
  • Daily compilations of google feedback, Instagram and Jumia review across all outlets
  • Daily compilation of proposed new locations suggested by customers across all outlets
  • Compilations and consolidation of customer feedback
  • Compilations of number of staff complaints across all outlets
  • Management of WhatsApp enquiries and issues across all outlets
  • Management of all customer database across all outlets
  • Daily compilation of defective issue log across all outlets
  • Management of our company’s website
  • Management of our customer service website
  • Management of our google review website

Qualifications

Requirements:

Educational background – OND/HND

Good use of microsoft office/ ability to accurately key information in database

Oustanding phone and email etiquette

Exceptional commmunication and persuasive skill

Additional Information

Candidates who do not meet the above criteria need not apply. If you meet the above criteria please send your Curriculum Vitae not later than 2Weeks to the date of this publication.

The Place

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Job Categories: hospitality-jobs. Job Types: Full-Time.

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