• Lagos, Lagos State

  • Permanent

  • Full-time

About Umba

Our mission at Umba is to use machine learning to allow us to create intelligent, affordable financial products for emerging markets. Umba is life in Nigeria, expanding quickly into additional markets, offering a full suite of digital banking products to its customers through Android and iOS Apps. Our platform uses machine learning and big data to build credit scores to optimize risk exposures and allows users to apply, receive, and repay microloans and through their smartphones. Once a user creates an account, we validate their information and make lending decisions based on the information they give us and hundreds of data points we take from their smartphone with their permission. Our machine learning models are in a state of constant improvement, and we use AI and automation to deliver the lowest cost banking solutions for our growing customer base. We have built out a comprehensive data collection platform, with our data warehouse storing over 100m rows of data for accurate credit scoring.

Job description

  • Respond to incoming customer requests through the Zendesk platform
  • Provide quick, professional, precise resolution to customer issues/questions
  • Problem solve, every day at Umba new problems present themselves, our customer experience team are champions at providing resolutions to complex customer queries
  • Demonstrate advanced knowledge of our products to our customers
  • Help us continue to build a world-class Customer Experience team

Skills and Qualifications

  • Proficient computer skills and tech-savvy
  • Excellent communication skills both verbal and written required
  • At least 3 years of previous customer service experience (Zendesk experience is a huge bonus)
  • A proactive approach to work, the ability to find solutions to difficult problems
  • References to previous positions
  • Ability to work in a collaborative team environment

Work Status

Valid work authorization in Nigeria

Umba is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or particular need that requires accommodation, please let us know.

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