20 Aug 2021

Full-Time Customer Relations Assistant Job at BA Gladiators Limited

BA Gladiators Limited – Posted by dailyjobsnigeria Abuja, FCT

Job Description

BA Gladiators Limited – Our client, Smart Homes Nigeria is a fast-growing certified home technology company providing security and residential technology servicing with a vast clientele across Nigeria, is recruiting to fill the position below:

Job Position: Customer Relations Assistant

Job Location: Abuja (FCT)

Duties & Responsibilities

  • Act as the first point of contact to customers through all access channels for all enquiries

. * Maintaining a pleasant working environment for the team

  • Updating and managing all social media platforms
  • Offering excellent customer service and after-sales support
  • Overseeing the customer service process
  • Resolving customer complaints
  • Monitoring the work of individual representatives
  • Conducting quality assurance surveys with customers and providing feedback to other staff members
  • Maintaining a wealth of knowledge about products to enhance customer support

Requirements

The Successful Candidate Will be One With:

  • A Bachelor’s Degree in Administration or a related field
  • An ability to motivate other team members
  • An ability to prioritize tasks
  • Good problem-solving skill
  • A confident person
  • An ability to maintain consistency in applying policies and processes
  • An ability to adapt based on client’s needs
  • An ability to communicate clearly and respectfully
  • An ability to consider the contributions and opinions of others
  • Must maintain positive working relationships
  • Excellent interpersonal & written & oral communication skills
  • Computer skills
  • Knowledge of mediation and conflict resolution techniques

Experience:

Must-Have:

  • Experience in customer relations and marketing, proficiency in Microsoft packages, and any Accounting Software
  • The ability to speak Hausa will be ideal.

Salary

  • 50,000 naira Per month (Negotiable depending on the level of experience).

Method of Application

Interested and qualified candidates should send their CV to: using “Customer Relations Assistant” as the subject of the email.

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Job Categories: Accountant & Audits. Job Types: Full-Time.

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