Full-Time Customer Service Agent
Vangold Services is an online platform that engages in science and technology, engineering and education, which is currently operating in Nigeria. With the sustained growth of Vangold Services, we are looking for experienced Customer Service Agents who are good at handling Chats, E-mails, Calls and Social Media inquiries & complaints and always paying attention to the Customers and understanding the Customer’s needs.
- Minimum Qualification: OND
- Experience Level: Entry level
- Experience Length: 1 year
- Answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
- Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
- Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
- Assists the manager with the daily operation of the call centre to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
Skills and Requirements:
- At least OND/HND Degree.
- Outstanding Igbo language (Fluently spoken and written).
- Outstanding English level (Fluently speaking and written).
- Good Customer Management skills
- Understands how to work with MS Office, like Excel, Word, etc.
- Effective communications skills are required (oral, written, computer).
- Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
- The ability to multi-task and adapt to change is critical.
- Familiar with Crypto (added advantage)
- At least 1year of Call centre experience or as a customer service.
- Should have little knowledge of either programming, crypto, finance, marketing, product sales
Salary Expectation: 50,000
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