Full-Time Customer Service Representative
Sooyah Bistro is recruiting for the position of Customer Service Representative.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 3 years
Deal with the customers via emails, over the phone, Whatsapp
Remain customer oriented and maintain high customer satisfaction
Manage large amount of incoming calls
Accept orders via phone calls and online platforms
Listen to the customer queries patiently and solve it. If the problem doesn’t seem to be solved, then forward the problem to the superiors.
Respond to the problems of the customer promptly
Transfer Orders to respective Branches and monitor it till it’s fulfilled
Take the Extra mile to engage customers
Maintain records of interactions with the customers in an orderly manner
Coordinate with the internal department to find solutions and resolve matters
Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.
Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
Assist Kitchen staff where and when necessary
- BSC or HND from a reputable institution
- Excellent spoken communication skills
- Excellent problem solving and sales skills
- Minimum of 3 years experience in Customer Service
- Exerience working in hospitality industry would be an added advantage
- N65,000 – N80,000
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