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27 Mar 2021

Full-Time Customer Service Representative

Sooyah Bistro Limited – Posted by dailyjobsnigeria Nigeria

Job Description

Sooyah Bistro is recruiting for the position of Customer Service Representative.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description/Requirements

JOB DESCRIPTION

Deal with the customers via emails, over the phone, Whatsapp

Remain customer oriented and maintain high customer satisfaction

Manage large amount of incoming calls

Accept orders via phone calls and online platforms

Listen to the customer queries patiently and solve it. If the problem doesn’t seem to be solved, then forward the problem to the superiors.

Respond to the problems of the customer promptly

Transfer Orders to respective Branches and monitor it till it’s fulfilled

Take the Extra mile to engage customers

Maintain records of interactions with the customers in an orderly manner

Coordinate with the internal department to find solutions and resolve matters

Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.

Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.

Assist Kitchen staff where and when necessary

REQUIREMENTS

  • BSC or HND from a reputable institution
  • Excellent spoken communication skills
  • Excellent problem solving and sales skills
  • Minimum of 3 years experience in Customer Service
  • Exerience working in hospitality industry would be an added advantage

SALARY

  • N65,000 – N80,000

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Job Categories: hospitality-jobs. Job Types: Full-Time.

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