Pickmeup International Company

  • Lekki, Lagos State


  • Permanent

  • Full-time

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless last mile logistics solution. Pickmeup is headquartered in Warri, Nigeria

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We are recruiting to fill the position below:

Job Position: Female Customer Care Representative

Job Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Description

  • Monitor the operation and general activities of customers and drivers.
  • Monitor driver’s relationship with customers.
  • Identifying trends and rending optimum service to customers.
  • Assist in design, review and update processes, policies and procedures in line with organizations value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customer’s application and other goals and policies of the organization required to optimize services.
  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customers are informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers.
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and departments.

Eligibility

  • Candidates should possess a Bachelor’s Degree, HND or OND qualification
  • 1 to 3 years of experience with a ride-hailing firm is an added advantage.
  • Candidate must have IT Knowledge.
  • Applicant must possess good computer and telecommunication skills.
  • Applicants must be innovative and creative.
  • Applicants must have the ability to work to achieve set targets and goals.
  • Applicants must have the ability to work in a competitive environment.

Method of Application

Interested and qualified candidates should send their Cover Letter and Resume to: using the Job Title and Location as the subject of the e-mail.

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