19 May 2021

Contract Female Front Desk Officer & Customer Care Representative at ​Pickmeup International Company

​Pickmeup International Company – Posted by dailyjobsnigeria Lekki, Lagos State

Job Description

Lagos

Date Posted: 2021-05-17

Pickmeup International Company – We are recruiting to fill the positions of a Female Front Desk Officer & Customer Care Representative in Lagos (Lekki)

Job Description

  • Monitor the operation and general activities of customers and drivers
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
  • Establish and maintain professional friendly relationship with drivers
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
  • Provide weekly report for all activities and department.

Eligibility

  • Applicant must have 0 to 1 year experience with a ride-hailing firm with IT knowledge
  • Applicant must possess good computer and telecommunication skills
  • Applicant must be innovative and creative
  • Applicant must have the ability to work to achieve set targets and goals
  • Applicant must have the ability to work in a competitive environment

How to Apply

Interested and qualified candidates should send their Cover Letter and Resume on or before 30th May 2021, using the Job Title and Location as the subject of the mail.

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Job Categories: telecommunication-jobs. Job Types: Contract.

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