iTAP Solutions Ltd

  • Nigeria


  • Permanent

  • Full-time

Be the face of the organization, including but not limited to responding to client’s inquiries.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Requirements

  • Accounting/Finance knowledge
  • High-level customer support
  • Project management
  • Good communication skill
  • Smart job deliveries

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