Full-Time ICT Specialist 2
Under the supervision of the Finance and Admin Manager, the ICT Specialist II offers support and maintains proper functionality of ICT set-up and infrastructure; Interrelates with all the internal and external interlocutors including service providers; Offers support to users in Maiduguri and from other sites (sub-delegations, offices); Have a good knowledge on all of the following ICT domains: PC hardware and software, networking, telephony, radios, satellite systems, and helpdesk.
Main Duties and Responsibilities
Installs, programs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers, peripherals, internal networks, power systems, cabling, modem, connexions and internet facilities) respecting internal standards and procedures.
Installs, programs, adapts and maintains all professional ICRC Telecom/Radio equipment (HF, VHF, UHF, modems, antennas, cabling, power systems, inverters, batteries and repeaters) respecting internal standards and procedures.
Installs, programs, adapts and maintains all professional ICRC Telephone equipment including PABX (Sat phones, faxes, switchboards, wireless units, telephone sets, GSM gateways) respecting internal standards and procedures.
Timely response to helpdesk requests from callers and walk-ins, providing remote assistance to users with ICT problems
Ensures all ICT support requests are accurately logged in the VSM portal and resolution is done according to the agreed Service Level Agreement and escalates unresolved problems to L3 service desk.
Assist with the administration of staff joining, leaving and/or moving within different sites in relation to the creation and configuration of new computers and services
Repairs or organizes repairs of all broken ICRC Informatics, Telecom or Telephone equipment received in (or transferred to) the ICT Workshop and attributed to him for repair.
Assist in monitoring, operation and performance of LAN/WAN connectivity and communication services
Assists users in software installation from ICT store and ensures proper software distribution, updates, and scripts installation.
Maintains proper documentation of all equipment attribute or loaned in the inventory and the ICT stock, and schedules requests for equipment replacement.
Education and Experience Required
Bachelor’s Degree or equivalent higher education degree in ICT domain (Electronics, Telecommunications, Computer science or similar field. Postgraduate or master’s degree is an asset.
4-5 years of experience in IT, electronics or similar position
2 years’ Experience on Telcom (VHF, HF, VSAT, Radio)
Desired profile and Skills
Excellent command of written and spoken English
Capacity to integrate and implement ICRC policies and procedures
Skilled in the following competencies: Adapting & Learning; Planning, Organization & Assessment; Communication (Ability to express views and ideas); Analysis & Synthesis
Strong understanding of telecom especially VHF, HF and satellite
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