• Enugu, Enugu State


  • Permanent

  • Full-time

We at Carlton Swiss Garden Hotel are seeking a detail-oriented, reliable, and experienced hotel supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. The supervisor will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Oversee all front and back of the house hotel operations
  • Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
  • Maintain quality control for all food served
  • Analyze staff evaluations and feedback to improve the customer’s experience
  • Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
  • Oversee health code compliance and sanitation standards
  • Seek ways to cut waste and decrease operational costs
  • Generate weekly, monthly, and annual reports
  • Train new employees and provide ongoing training for all staff
  • Attend quarterly P&L meetings
  • Performing other duties as may be assigned.

Requirement and Qualification:

  • BSC/HND in Management Science or any related course
  • Significant work experience in management and the hospitality industry
  • Strong working knowledge of food and beverage service
  • Ability to use restaurant management software
  • Strong leadership skills
  • Decisive and critical thinker
  • Excellent communication both written and verbal skills.

Location: Enugu

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