• Damboa, Borno State
  • Permanent
  • Full-time
International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and Nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

We are recruiting to fill the position of:

Job Title: Data Clerk

Location: Damboa, Borno

Summary Job Summary

  • Reporting directly to the MEAL Officer, the selected candidate will work as part of a team to implement the Blanket Supplementary Feeding Program (BSFP) to Pregnant and Lactating women and Children below 2 years and General Food Distribution in-kind and Cash-based transfers to vulnerable populations in MMC and Gubio LGAs while performing a number of duties aimed at ensuring that the program data is well recorded, stored and reported.
  • He/She will control the flow of data, monitor the field reports and submission as well as facilitate sharing of field program reports.

Responsibilities
Monitoring and Reporting:

  • To work in close collaboration with the project team to coordinate any needs assessment and beneficiary registration for the food and cash assistance programs.
  • To work with distribution team leaders and update beneficiary registry on a regular basis tracking new arrivals and exits from the programs.
  • To liaise with the food and cash distribution teams and compile daily distribution reports and transmit to WFP focal points,
  • Maintain and update database for the food and cash assistance project in MMC and Gubio and ensure data entry is completed and correct.
  • Contribute to development of the monthly program report.
  • Work in collaboration with the distribution team to keep track of beneficiary feedback, complaint mechanism and records.
  • Coordinate the Post-distribution monitoring and dissemination of results.
  • Validate Food requests from the distribution teams against the beneficiary registry.
  • Work with program team, M&E team to document successes, best practice and/or lessons learnt throughout the program implementation.**

Communication and Teamwork:

  • Ensure good communication with the program team.
  • Facilitate harmonious working relationship with partners, beneficiaries and other stakeholders.
  • Report problems encountered in the center or within the team to the Supervisor.
  • Propose solution to solve any problem faced and report them to the Supervisor.
  • Participate actively in regular staff and program review meetings.
  • Prepare weekly team’s work schedule and submit to the Programme Manager.
  • Any other duties that may be assigned from time by supervisors.

Qualifications and Experience

  • Bachelor Degree Science (or a higher diploma with at least 2 years’ experience) in Computer, Monitoring and Evaluation, Social sciences, Health Management or any health related discipline and
  • At least two years of professional experience in food and cash assistance interventions. Experience in North East Nigeria is an added advantage.

Required Skills:

  • Good knowledge and experience with different data entry management software within a humanitarian organization.
  • Good computer skills especially Word and Excel, access. Knowledge of other databases preferred.
  • Good human relations and diplomacy.
  • Analytical capacity.
  • Capacity to organize work.
  • Demonstrated strategic thinking and analytical skills.
  • Attention to detail.
  • Good knowledge of English (reading, writing, speaking). Knowledge of Hausa is an added advantage.
  • Capacity to work under stressful situations.
  • Strong organizational and time management skills and capacity to coordinate work across multiple departments.
  • Experience living in remote or isolated work stations, or insecure locations.

Equal Opportunities

  • International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Prevention of Sexual Exploitation and Abuse:

  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

  • Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.

Job Title: Complaints and Feedback Mechanism Assistant

Location: Damboa, Borno

Job Summary

  • The CFM Assistant is responsible for ensuring Community Based Feedback and Response Mechanisms (CBFRM) are in place in all IMC program sites to strengthen the quality and accountability of emergency response as well as upholding the organization’s commitment towards Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism.**

Tasks and Responsibilities

  • Establish and manage the complaint and feedback mechanism for the WFP project.
  • Receive complaints and feedback and respond to enquiries at the complaint desk at program sites.
  • Build staff awareness and commitment to a complaints mechanism, ensuring that all SOPs and IMC core values are respected.
  • Refer program specific complaints to MEAL Officer for follow up.
  • Build staff awareness and commitment to a complaints mechanism, ensuring that all SOPs and IMC core policies are respected.
  • Ensure regular maintenance of complaints and feedback database/ information System and ensure information is shared on a regular basis.
  • Carry out regular community feedback functions, ensuring that all SOPs and IMC core policies are respected.
  • Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences.
  • Lodge all feedback, complaints and response in the CFM database.
  • Support to ensure complaints are closed within the appropriate timeframe including those reported from the IMC toll free line.
  • Ensure CFM database is forwarded to the MEAL officer on monthly basis and important complaints from complaint desks and suggestion boxes reported immediately.
  • Provide accurate information related to the subject beneficiary matter and other related ongoing activities.
  • Ensure accurate recording of all the data related to the beneficiary.
  • Submit internal, and accurate reports to the concerned program focal person. The reports will be submitted weekly, or daily according to the urgency of the complaint; include monthly recommendations, if needed, to Program Manager as received.
  • Accurately refer cases internally within the departments of the AAH – with the support of the MEAL Officer- following the standard operating procedures set for the referral system within IMC.
  • Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the projects. Ensure all documents and actions taken are documented, and feedback is given back to the beneficiary.
  • Manage the complaint and feedback mechanism in accordance with the country mission’s specific to AAP and CHS commitments.
  • Liaise with local authorities and community leaders to support the resolution of complaints.
  • Perform other duties and responsibilities as required that may be assigned from time by supervisors.

Qualifications and Experience

  • Bachelor’s degree in Management, Social Research, Development Studies or a related field or comparable addition to experience.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  • Minimum of 2 years proven experience in accountability especially feedback mechanisms concepts and international humanitarian quality standards.
  • Previous experience of working with NGOs.
  • Experience in implementation of accountability and complaints reporting mechanisms in Nigeria.
  • Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
  • Understand key concepts and commitments regarding accountability to affected populations (AAP), including Strong understanding of HAP, Do No Harm and other relevant global standards.
  • Ethical, focused on treating complainants/ community fairly and culturally sensitive.
  • Innovative and solutions-oriented.
  • Building collaborative relationships with beneficiaries and the community.
  • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
  • Sound analytical, conceptual and strategic thinking skills.
  • Excellent communication skills and experience in report writing.
  • Proficiency in English, Hausa and Kanuri languages both spoken and written.
  • Understanding of monitoring processes, learning, adaptation and evaluation
  • Qualified female candidates are strongly encouraged to apply.

Equal Opportunities

  • International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Prevention of Sexual Exploitation and Abuse:

  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

  • Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.

Method of Application
Interested and qualified candidates should send their Applications and should be addressed to “The Human Resource Coordinator, International Medical Corps” via:

Note

  • Candidates MUST state the position and location they are applying for as the Subject of their email, application letter and curriculum vitae should be in a single Microsoft Word Document, otherwise applications will not be considered.
  • Nigerian nationals only
  • Due to the urgent need of the position applications received will be reviewed on a rolling basis.
  • Only Short-listed candidates will be contacted.
  • International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the reporting email address provided at the end of this document. International Medical Corps’ Reporting email address: report@InternationalMedicalCorps.org.
  • Please do not submit your CV or application to the reporting email address, it will not be considered for review.

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