23 May 2021

Full-Time Loan Recovery Agent

FairMoney – Posted by dailyjobsnigeria Lagos, Lagos State

Job Description

FairMoney is building the leading mobile bank for emerging markets.

They started with a digital microcredit application on Android, and are rolling out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

So far they disbursed over 3,000,000 micro-loans and give more than 7,000 loans daily. They are backed by top notch US/EU investors and have raised over USD 15m Venture Capital to support a stellar growth. They are a team of +100 between Paris, Lagos, Bangalore in Engineering (Android, Data, Backend), Product, Marketing, Risk & Data Science and Operations – and they won’t rest before the FairMoney app is in the hand of millions!

Their values

Start with the client πŸ“Š

We are passionate, optimize for our users, care for our impact

Own, don’t rent πŸ’₯

We strive for ownership and don’t rest until what we own is accomplished

Scientist mindset πŸ‘©β€πŸ”¬

We solve large challenges, break them into small pieces, make well reasoned conclusions

Churn 9-5 🎯

Work should is something we love and embrace * that we measure in tasks achieved, not hours completed

Fly High – Fly Low πŸ™Œ

We fly high to make big and bold plans – strategize

We fly low and put our hands in the dirt to ensure the detailed high quality output of us and those that we manage

70/30 ⚑

We value execution speed and making decisions with 70% of the available data and a 30% margin of error over 100% accuracy and being blocked by over-analysis

Direct Feedback 🀝

We don’t carry frustration with us but give direct feedback to our colleagues regularly to make sure we all improve and get better

Radical Focus πŸ”Ž

Our mantra is to start with the question, β€œWhat should not be done this week to increase the focus on the things that really matter

Job description

You will be working as our Loan Recovery Agent in our Operations team. You will be based in Lagos and working with our other Customer Success representatives, as well as our other teams based in Paris & India.

Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria. You will do this by facilitating sustainable growth, developing strong customer relationships, and protecting the company’s margins and profits to maximize the value of the company’s accounts receivable. You will be responsible for reaching out to clients with delinquent loans to ensure they repay.

We are waiting for you to work on :

  • Calling clients who have outstanding loans and are defaulting in their repayment, negotiate payments and settlements on behalf of the company to ensure the timely repayment of the loans;
  • Contacting clients with delinquent loans to ensure they repay;
  • Providing feedback on the efficiency of the loan collection process;
  • Keeping records of customer interactions, transactions, comments and complaints.

Preferred experience

  • You hold a HND or BSc in any relevant field
  • You have 1 – 4 years Collections experience; 1 year and above call centre experience would be advantageous
  • You must have strong communication skills
  • You may have understanding / working knowledge of a collections system (advantageous)
  • You should have excellent skills in Microsoft office
  • You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment

Recruitment process

  • Typing & CS Skills Test – Ability to pay attention to details and documentation (15mins);
  • Phone / virtual interview of ~30 minutes with Joyce, Collections Lead;
  • Product Training & General Knowledge Test with Joyce/Folashade;
  • Last call with Titi, HR & TA Manager or Kelechi, Ac. Head of Customer Ops

FairMoney

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Job Categories: engineering-jobs. Job Types: Full-Time.

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