Mastercard

  • Lagos, Lagos State


  • Permanent

  • Full-time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager,Technical Account Management.

RESPONSIBILITIES

  • Resolves day-to-day technical/operational issues and escalates as appropriate
  • Notifies customer accounts of product enhancement releases that changes services or enhances functionalities
  • Performs account training and/or retraining functions
  • Regularly contacts accounts to check if their support needs are met and no open issues remain
  • Improves product offerings by communicating customer feedback to Product Management and Engineering
  • Identifies customer needs and arranges for training and communication of enhancements
  • Ensures customer’s compliance with all MasterCard technology enhancements

JOB SPECIFIC EXPERIENCES

  • Demonstrates success in project management, focused on specific technical aspects of customers accounts and implementing technical solutions

BROADENING EXPERIENCES

  • Participated in cross-functional projects within own Country/Region

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Mastercard

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