TreNova Limited

  • Nigeria


  • Training

  • Full-time

TreNova Consulting, the leader in School Support Services is looking for a fresh graduate who is interested in developing a career in Selling and Telemarketing.

  • Minimum Qualification: HND
  • Experience Level: Volunteer, internship
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

  • We are looking for a Selling and Telemarketing Intern that will be responsible for offering our product to current and potential customers.
  • The successful applicant will be taken for an internship program of 3 months and will be passed through intensive training to learn relationship management, telemarketing, selling, customer creation and customer-facing skills.
  • Successful Intern will be offered permanent employment as a Selling and Telemarketer Associate. The successful intern will be responsible to accept ownership for effectively influencing prospects to introduce a reading culture in their respective schools; encourage them to sign up for our school support service, keeping customer satisfaction at the core of every decision and behaviour; be instrumental in customer retention by communicating professionally and positively.
  • You will also be expected to apply your multitasking skills by listening and overcoming objections. You will have the ability to swiftly gain customer confidence and trust.
  • To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator.
  • Top candidate are detail-oriented, committed, motivated and have excellent people skills.

Responsibilities:

  • Manage large amounts of outbound calls promptly.
  • Follow communication “scripts” when communicating product benefits.
  • Attending customer-facing sessions both at individual schools and at school proprietors’ association group meetings to present the benefit of our products.
  • Research customers, identify customers’ needs and provide solutions and/or alternatives.
  • Seize opportunities to up-sell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Meet personal/team qualitative and quantitative targets.
  • Grow knowledge of product and develop listening and telemarketing skills.
  • Providing outstanding goal-setting service.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arise.

Requirements:

  • Degree/HND, or suitable equivalent with unrivalled passion in supporting the growth of SMEs and promoting quality education.
  • Preferably fresh graduate who are teachable and trainable.
  • Strong phone and verbal communication skills along with active listening ability.
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Good customer facing ability and the ability to sit at a desk for extended periods.
  • Strong relationship management and people skills.

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