Posts Tagged “Beacongate Limited”

HOTEL FRONT DESK SUPERVISOR

Posted by | March 14, 2021 | Front, Hotel

Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities

· Ensures Outstanding customer care at all times.

· Maintains a friendly, professional, cheerful and courteous demeanor at all times.

· Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.

· Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.

· Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

· Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

· Adheres to company credit limit policies.

· Allocates rooms to expected arrivals after checking the guests preferences and special requests.

· Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.

· Cross checks all billing instructions are correctly updated

· Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policies and procedures.

Qualifications

  • Bachelor’s degree in a field related to business or tourism

· Minimum 3 to 5 years work experience as Front Office Associate / Front office cashier in a hotel.

Competencies

· Strong attention to detail and ability to meet deadlines

· Commitment to delivering excellent customer service

· Solid knowledge of Microsoft office

· Basic accounting skills

· An energetic personality.

· Must be willing to work a variety of day/night and weekend shifts.

· Must be able to read, write and speak English.

· Must meet grooming standards.

Core Skills

· Excellent verbal communication, and the ability to convey information clearly and effectively

· Strong leadership abilities and initiative

· Excellent delegator and mediator

· Great interpersonal skills and customer service

· Quick decision-making and problem-solving abilities

· Excellent time management

· Responsible, goal oriented and organized

· Strong attention to detail and ability to multitask

· Confident, proactive and willing to take on challenges

· Great listening skills and able to take direction from individuals in higher-level position

Location

Opebi

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