Posts Tagged “StreSERT Services Limited”

To oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs and routine maintenance services

  • Minimum Qualification: Degree
  • Experience Level: Executive level
  • Experience Length: 5 years

Job Description/Requirements

Our client is a representative of a renowned manufacturer of electrical appliances. The company is into sales, distribution, installation, servicing and repairs of the brand’s air-conditioners, voltage regulators, etc. As a result of growth, the service of a Customer Service Engineer is required for immediate employment.

DEPARTMENT: Technical Operations

REPORTS TO: GM

BASIC FUNCTIONS: To oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs and routine maintenance services

PRINCIPAL RESPONSIBILITIES:

Installation Contract Management:

  • To seek bids for commercial and residential air-conditioning projects
  • To assess, cost and quote for residential and commercial air-conditioning projects
  • To supervise air conditioning projects including procurement and installations
  • To supervise sub-contractors on air conditioning projects including site supervision

Service Contract Management:

  • To assess, cost and quote for services including repairs and routine maintenance
  • To establish and maintain a database of all customers in liaison with the Accounts department
  • To persuade customers to sign service contracts for the routine maintenance of their air conditioners
  • To predict the service needs of customers and make necessary arrangements to meet those needs
  • To prompt listed customers and agree convenient timing for the service calls as they fall due
  • To schedule the service calls and notify the Service Technicians and ensure that all service calls are made
  • To attend to customers off-contract service calls and ensure that all such calls are promptly attended to in a professional manner

Logistics:

To provide necessary logistics for after-sales services

Safety:

To create a Safety program and ensure compliance by all personnel

Accounting:

To procure invoices for service contracts and off – contract calls and ensure that all invoices are paid

Other duties:

Carry out any other related duties, as may be required.

Job Requirements:

Education:

A good first degree in engineering from a reputable university or polytechnic, preferably in Mechanical Engineering

Working knowledge of Microsoft Excel, Word and PowerPoint

Experience:

  • At least 3 years’ post-graduation experience in Customer Service or Sales in an engineering company is required
  • Previous experience froma company that is into electrical/home appliances will be an advantage

Skills Required:

  • Good communications skills
  • Good planning skills

Our ideal candidate will possess the following additional attributes:

  • Coordination
  • Passion for service
  • Self-driven
  • Good communication skills
  • Customer service orientation

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